Privacy policy

Last Modified: February 4, 2020

Midea America Corp. (hereinafter referred to as “MAC”) is committed to protecting the privacy of all visitors to our website, and as part of our commitment to privacy, we make this privacy statement. The extent of the information that we collect depends on the information you provide us. Please read the following privacy policy to understand how we use and protect the information you provide us. By accessing and/or using these web pages of MAC, at the URL/domain name www.dggspgj.com/us/ ("website"), you, as a user of this website, hereby accept and agree to abide by our Privacy Policy. If you do not agree, please discontinue your use of our website.

This Privacy Policy applies to information that we collect on this website and in email, text, and other electronic messages between you and MAC. It does not apply to information collected by us offline or through any other means (including any other website operated by MAC or any third party, including our affiliates and subsidiaries) or by any third party (including our affiliates and subsidiaries), including through any application or content that may link to or be accessible from (or on) the website.

CHILDREN UNDER THE AGE OF 18

Our Website are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our website or on or through any of its features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 18, please contact us through any of the methods listed below.

INFORMATION THAT WE COLLECT

We generally collect your personal information directly from you. For example, we may collect personal information about you when you deal with us over the telephone, send us warranty cards or correspondence (whether by letter, fax or e-mail), visit our web site, participate in our promotions or competitions or when you have contact with us in person.

When you visit our website, you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about you from emails and/or letters you send to us. MAC may also request that you complete surveys that we use for research purposes, although you are not obliged to respond.

We may also collect information about you automatically as you navigate through the website, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We may also collect personal information about you from third parties, such as our business partners. The technologies we use for this automatic data collection may imclude:

• Cookies (or browser cookies).?A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our website. You can find more information about cookies at?http://www.allaboutcookies.org?and?http://youronlinechoices.eu.
• Web Beacons.?Pages of our the website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit MAC, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

OUR USE OF YOUR PERSONAL INFORMATION

MAC may use and analyze the information that we collect for the following purposes:

So that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our products, services and for marketing purposes.

Further, where you have given your consent, we may use your information to:

(i) ? ? Let you know about the Midea products and services that we offer which may be of interest to you.

(ii) ? ?Notify you about changes to our products and services.

(iii) ? Allow you participate in the interactive features of our website, when you choose to do so.

To provide you with notices about your warranty, and your claims.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

in any other way we may describe when you provide the information.

to fulfill any other purpose for which you provide it.

For any other purpose with your consent.

We may contact you by post, telephone, fax or e-mail. If you change your mind about being contacted in the future, please let us know.

WHO WE SHARE YOUR PERSONAL INFORMATON WITH

We do not share, sell, or otherwise disclose your personal information for purposes other than those outlined in this Privacy Policy. However, we may also pass aggregate information on the usage of our website to third parties without restriction but this will not include information that can be used to identify you.

We may disclose personal information that we collect or that you provide as described in this privacy notice:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• to a potential or actual buyer or other successor in the event of a planned or actual merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MAC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by MAC about our customers is among the assets transferred.
• to carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone, fax or?e-mail. If you change your mind about being contacted by these companies in the future, please let us know.
• To fulfill the purpose for which you provide it. For example, if you leave us your contact information so that customer support can contact you, we will use that information to have customer support contact you.
• For any other purpose disclosed by us when you provide the information; and
• With your consent.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce or apply any agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MAC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We do not control the collection and use of your information collected by the third parties described above. Where possible, these organizations are under contractual to use this personal information only for providing the services to us and to maintain this information strictly confidential. These parties may, however, aggregate the personal information they collect with information from their other consumers for their own purposes.

In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:

• Tracking Technologies and Advertising.?You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising.?If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your Personal Data or otherwise seek such consent. If you wish to change your choice, you may do so at any time by logging into the website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by contacting us as set forth below.
• Promotional Offers from MAC.?If you do not wish to have your contact information used by MAC to promote our own or third parties’ products or services, you can opt-out checking the relevant box located on the form on which we collect your personal information or otherwise seek such consent or at any time by logging into the websites and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by contacting us as set forth below. If we have sent you a promotional email, you unsubscribe from future email distributions by clicking the unsubscribe link in the email. This opt out does not apply to information provided to MAC as a result of a product purchase, warranty registration, product service experience or other transactions.

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the website and visiting your account profile page. You may also send us an email at the email address listed below to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

STATE-SPECIFIC PRIVACY RIGHTS

The law in some states may provide you with additional rights regarding our use of personal information. To learn more about any additional rights that may be applicable to you as a resident of one of these states, please see below and the privacy addendum for your state that is attached to this Privacy Policy.

After January 1, 2020, you have the additional rights described in the California Privacy Addendum.

DO NOT TRACK SIGNALS

We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.

SECURITY, DATA RETENTION

As commonly understood, the transmission of information via the internet is not completely secure. Although MAC will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.

CHANGES TO OUR PRIVACY POLICY

We may change this privacy policy at any time. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the website’s home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website’s home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our websites and this privacy policy to check for any changes.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to our Support Representative at 1-866-646-4332 or email us through our Customer Service & Support web page. This website is operated by Midea America Corp., a company incorporated in the United States and having its registered address at?300 Kimball Drive, Ste 201 Parsippany, NJ 07054.

Midea America Corp. Privacy Notice Addendum for California Residents

Effective Date:?December 19, 2019

Last Reviewed on: February 4, 2020

This Privacy Addendum for California Residents (the “California Addendum”) describes our collection and use of Personal Information and supplements the information contained in Midea America Corp.’s (“MAC”) general privacy policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this notice.

Note that this California Addendum does not apply employment-related personal information collected from our California-based employees, job applicants, contractors, or similar individuals. Please contact your local human resources department if you are a California employee and would like additional information about how we process your Personal Information.

Where noted, this California Addendum also does not apply to personal information reflecting a written or verbal business-to-business communication (“B2B Personal Information”). Unless otherwise noted, this exemption will expire on January 1, 2021.

Information We Will Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). MAC collects the following categories of personal information from its consumers:

Category

Applicable Pieces of Personal Information Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number, credit card number, debit card number or any other financial information (for payment processing).

Some personal information included in this category may overlap with other categories.

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.

Use of Personal Information

We may use, “sell” for monetary?or other valuable consideration, or disclose the personal information we collect for one or more of the following business or commercial purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. (Categories A, B, D, F)
• To provide, support, personalize, and develop our website, products, and services. (Categories A, B, D, F)
• To create, maintain, customize, and secure your account with us. (Categories A, B, D)
• To process your requests, purchases, transactions, and payments and prevent transactional fraud. (Categories A, B, D, F)
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. (Categories A, B, D, F)
• To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law). (Categories A, F)
• To help maintain the safety, security, and integrity of our website, databases and other technology assets, and business. (Category F)
• For internal testing, research, analysis, and product development, including to develop and improve our website, and to develop, improve, or demonstrate our products and services. (Categories A, B, D, F)
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. (Categories A, B, D, F)
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Canadian Solar’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Canadian Solar about our website users is among the assets transferred. (Categories A, B, D, F)
• Short-term, transient use, provided that we will not disclose the personal information to another third party and will not use it to build a profile about you or otherwise alter your experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction. (Categories A, B, D, F)
• Undertaking internal research for technological development and demonstration. (Categories A, B, D, F)
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by MAC or one of its affiliates or subsidiaries, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by MAC. (Categories A, B, D, F)
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. (Categories F)
• Debugging to identify and repair errors that impair existing intended functionality in our products or services. (Categories A, B, D)
• To carry out our obligations and enforce our rights arising from any cntracts entered into between you and us. (Categories A, B, D)
• As described to you when collecting your personal information or as otherwise set forth in the CCPA. (Categories A, B, D, F)

MAC will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sales of Personal Information

As noted in our general Privacy Policy, we do not sell your personal information as the term “sell” is commonly understood to require an exchange for money. However, the California State Attorney General may issue guidance on whether the use of advertising and analytics cookies on our Website may be considered a “sale” of Personal Information as the term “sale” is broadly defined in the CCPA to include both monetary?and other valuable consideration. Until such guidance has been issued, we continue to consider it a “sale” in order to be as transparent as possible with users of our Website and will comply with the restrictions of the “sale” of this information to the extent technologically feasible. This “sale” would be limited to our use of analytics cookies and their use in understanding how people use and interact with our Website(s).?

Personal Information Sales Opt-Out and Opt-In Rights

You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). To exercise the right to opt-out, you may adjust your cookie preferences by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Websites or other websites. You do not need to create an account with us to exercise your opt-out rights. You can find more information about cookies at?http://www.allaboutcookies.org?and?http://youronlinechoices.eu.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into the sale of personal information at any time by adjusting your browser settings.

Information We Have Collected Over the Past Twelve (12) Months

We have collected following categories of personal information from our consumers within the twelve (12) months prior to the effective date of this California Addendum:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category D: Commercial information.

Category F: Internet or other similar network activity.

Sources of Personal Information

MAC obtains the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase. (Categories A, B, D)
• Indirectly from you. For example, from observing your actions on our website. (Category F)

Use of Personal Information

Over the 12 months prior to the effective date of this California Addendum, we have used, sold (for monetary or other valuable consideration), or disclosed the personal information we collected for the same business or commercial purposes described above.

Sharing Personal Information

MAC may disclose your personal information to a third party for a business purpose or sell your personal information for monetary?or other valuable consideration, subject to your right to opt-out of those sales (see?Personal Information Sales Opt-Out and Opt-In Rights). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.

Historical Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, MAC has disclosed the following categories of personal information for a business purpose to the listed categories of third parties:

A. Identifiers:

Categories: Service Providers, Advertisers and advertising networks, affiliates, parents, and subsidiary organizations of MAC.

B. California Customer Records personal information categories:

Categories: Service Providers, Advertisers and advertising networks, affiliates, parents, and subsidiary organizations of MAC.

D. Commercial information:

Categories: Service Providers, Advertisers and advertising networks, affiliates, parents, and subsidiary organizations of MAC.

F. Internet or other similar network activity:

Categories: Internet cookie information recipients, such as analytics and behavioral advertising services.

Historical Sales of Personal Information

In the preceding twelve (12) months, MAC has “sold” the following categories of personal information to the following categories of third parties for monetary or other valuable consideration:

A. Identifiers:

Categories: Business partners.

B. California Customer Records personal information categories:

Categories: Business partners.

D. Commercial information:

Categories: Business partners.

F. Internet or other similar network activity:

Categories: Internet cookie information recipients, such as analytics and behavioral advertising services.

We do not sell the personal data of minors under the age of 16 for monetary or other valuable consideration without affirmative authorization.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. You may exercise these rights yourself or through your authorized agent.

Authorized Agents

You may authorize your agent to exercise your rights under the CCPA on your behalf by registering your agent with the California Secretary of State. You may also provide your authorized agent with power of attorney to exercise your rights. If you authorize an agent, we may require that your agent provide proof that they have been authorized exercise your rights on your behalf. We may request that your authorized agent submit proof of identity We may deny a request from your agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights.

Access to Specific Information and Data Portability Rights

You or your authorized agent have the right to request that MAC disclose certain information to you or your authorized agent (as the case may be) about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see?Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request). We will not disclose your financial account number, or your account password or security question or answers. We will also not provide this information if the disclosure would create a substantial, articulable, and unreasonable risk to your personal information, your account with MAC, or the security of our systems or networks.
• If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these access and data portability rights for B2B personal information.

Deletion Request Rights

You have the right to request that MAC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see?Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546?et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for B2B personal information.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Calling us at 1-866-646-4332.
• Emailing us at customerserviceusa@midea.com.?
• Visiting?http://www.dggspgj.com/us/support

Only you, or your agent that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We may request additional information so we may confirm a request to delete your personal information.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see?Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We will respond to a verifiable consumer request within ten (10) days of its receipt. We will process these requests within forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that?can result?in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our website that are California residents and who provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared your personal information with for the immediately prior calendar year (e.g. requests made this year will receive information regarding such activities for last year). You may request this information once per calendar year. To make such a request, please write us at the contact information listed below.

Changes to Our Privacy Notice

MAC reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the notice’s effective date.?Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which MAC collects and uses your information described below, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 1-866-646-4332

Website:?http://www.dggspgj.com/us/support.

Email:?customerserviceusa@midea.com

Postal Address:

MIdea America Corp.

Attn: After Sales and Customer Service Management Office

300 Kimball Drive

Ste 201

Parsippany, NJ 07054